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Terms and Conditions

Chenara DODGE is committed to ensure you with a fuss-free & widely enjoyable shopping experience. Your personal information is in our safest place with care. The ‘’T&Cs’’ apply to this registered website www.chenaradodge.lk on which we supply products & services to our loyal customers.
 

Personal Identification Information
 

We may collect personal identification in forms of: Registering on our Site, placing an order, responding to a survey or Subscribing to our Newsletter. However, users may visit the website anonymously. 

Information Protected

We adopt appropriate data collection, storage & processing practices to ensure security measures that protect against unauthorized access or destruction of your information. 

Using the Site

You shall be solely responsible for your access to and/or use of the Site & it’s functions herein. You must protect your user account information, log in credentials as it’s to be treated in a confidential manner, you must not disclose it to any third party. 

Privacy Policy Changes

CHENARA DODGE LK (Pvt) Ltd has the discretion to update this Privacy Policy at any time. If revised, it will be displayed on our Site. Your acknowledgement is important to review this Privacy Policy periodically & become aware of the modifications.        

Returns & Exchanges 

One of our main priorities is to give you a hassle-free Return – Exchange Method. Please note that you cannot return back a package after it's already been handed over to the Courier Service, unless a prior notice is given to the Company within 1-2 working days.

Exchanges need to be informed to us within 07 working days of receiving the product. 

Step 01: Message us through the same platform (Facebook, Instagram, WhatsApp, Website) you placed your order with.

Step 02: After an analysis, our Exchange Team will get back to you stating the procedure where you have to send us back the package through Register Post or a Courier Service. Kindly send a snap of the Postal Receipt within 2-3 working days through FB, IG, WhatsApp or Website.

Step 03: Once we have received the package, one of our Sales Representatives will inform you through a message so that you can select another or change the size & get your exchange delivered once back. If the newly picked item has a price difference, it will have to be paid by the customer, if the company owes the customer, it will not be refunded, it will simply be deducted the next time they make a purchase. A delivery fee will be charged again to send back the Exchange Item.

Gift Cards & Vouchers

Gift Cards & Vouchers are valid for a year, and are strictly non-refundable and non-extensible. They can be redeemed over multiple transactions, until its value has been fully utilized.

Gift Cards & Vouchers gifted by the company for multiple reasons such as ; Competition Winners, etc are only valid for 06 months. 

If you have any questions about our T&Cs or Privacy Policy, please contact us at [email protected] or through our Hotline Service at (+94) 11 7701 801 for enquiries about our T&Cs and Privacy Policy.